Great food great great people get gas great selection of fishing gear I just wish they sold diesel.
I stopped by this store for the first time today to grab some lunch. From the moment I walked in, I really liked the place. I found a shirt on a rack marked 50% off and liked it enough to buy it for $12.50. After the young lady range me up for my food and shirt, I realized she hadn't given me the discount on the shirt. I mention it to her, she turns to the owner and asks if the shirt was supposed to be 50% Off. The owner says "No. It is 50% Off of the shorts behind the shirts." I then said that I didn't like the shirt that much and I would like a refund. The owner then says "we can't do refunds". To which I asked why, only to find out that she just won't. After debating the issue for a few minutes, I finally got frustrated with her snide little attitude and walked out.
We were there for the Eclipse I just wanted to Thank You for the hospitality. When we get there to go boating we'll definitely stop in. Once again Thank You
always friendly and will help you with what ever you need great people we love it
I love Big Rock. They've got food, drinks, camping supplies, kayak rentals, fishing gear, and great customer service.
I work in the service industry, I would be embarrassed if any of my associates treated a customer like this. A refund for a shirt that hadn't even been removed from the hanger would have cost her nothing. What it has cost her is any of my future business and most likely the business of my friends that referred me to this place. I guess the positive I can take away is that I now have a great service failure that I can utilize as I train my team.
Big Rock Market is a US Gas Station based in Silver Point, Tennessee. Big Rock Market is located at 1193 Wolf Creek Rd, Silver Point, TN 38582, USA.
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